KineticCut Support
The fastest way to reach me is marcos@marcosbarbero.com. I’m a solo independent developer, so replies come from a human, not a queue.
What to include
To help me triage faster:
- The app version + build, shown in Settings → About → Version (e.g.
1.0 (30)). - The iPhone model and iOS version (Settings → General → About).
- One screenshot of the unexpected behaviour, if it’s a visual or layout problem.
- What you were doing — which step: importing on Clips, analysing on Timeline, or selecting/exporting on Export. If it’s an export issue, the slice length you chose helps.
If you’d rather not send a screenshot, a one-sentence description of what you expected versus what happened is enough.
Common questions
Why can I only import 3 videos?
The free tier caps a session at three videos. The Pro Creator Pass lifts that to unlimited batch imports — tap Go Pro on the Export tab.
Where did my analysed slices go?
Slices live in your current session. They’re lightweight pointers back into the videos you imported, not copies — so if you start a brand-new import session, the previous slices are replaced. Export the ones you want before re-importing.
Export says the source isn’t available
A slice points back into the original video you imported. If that import session has ended, KineticCut can’t trim the clip and will tell you so. Re-import the video and analyse it again to export from it.
Can I cancel my subscription?
Yes, any time. Settings → Subscription → How to cancel subscription opens Apple’s universal subscription-management page (apps.apple.com/account/subscriptions). Cancellation takes effect at the end of the current billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple, not by KineticCut. The process is at https://reportaproblem.apple.com — sign in with the Apple ID that made the purchase and pick KineticCut from the list.
What I can’t help with
- Apple account / billing issues. Apple handles all subscription billing, including refunds. I can’t see your payment history, your Apple ID email, or your subscription status from the developer side — that’s by design.
- What other apps do with your exported clips. KineticCut hands trimmed clips to the iOS share sheet; once they’re in CapCut, Premiere, or Photos, that app’s behaviour is its own.
- Custom feature requests on a deadline. Solo developer means a small bus factor — I prioritise bug fixes over feature requests when capacity is tight.
Response time
Most emails get a reply within 48 hours on weekdays (Europe / Berlin time). Weekends I may be slower. If something is genuinely urgent — say, a crash that blocks every use of the app — flag the urgency in the subject line and I’ll bump it.
Privacy
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